Customer Service Certificate

Credential: Certificate (Code: C25370CS)

The Office Administration curriculum prepares individuals for employment as administrative office personnel who use skills in the areas of office management, office finance, legal office, virtual office, customer service, and office software. Course work includes computer applications, oral and written communication, analysis and coordination of office tasks and procedures, records management, and other topics depending on the subject area selected within this curriculum. Graduates should qualify for employment opportunities in a variety of office positions in business, government, and industry. Upon graduation, students may be eligible to sit for industry recognized certification exams.

This program leads to a Certificate. To be eligible for graduation, the student must have satisfactorily completed the course requirements as outlined below.

To qualify for admission into this program, the applicant must have a high school diploma or the equivalent.

Certificate Curriculum

Required Courses

		Advising	Term	C	L	Cl	Cr
CSV 110	Intro to Customer Service			3	0	0	3
OST 134	Text Entry & Formatting			2	2	0	3
OST 164	Office Editing			3	0	0	3
OST 286	Professional Development			3	0	0	3
	Total Credit Hours:				12

C=Class L=Lab CL=Clinic Cr=Credit