Customer Service Certificate
Credential: Certificate (Code: C25370CS)
The Office Administration curriculum prepares individuals for employment as administrative office personnel who use skills in the areas of office management, office finance, legal office, virtual office, customer service, and office software. Course work includes computer applications, oral and written communication, analysis and coordination of office tasks and procedures, records management, and other topics depending on the subject area selected within this curriculum. Graduates should qualify for employment opportunities in a variety of office positions in business, government, and industry. Upon graduation, students may be eligible to sit for industry recognized certification exams.
This program leads to a Certificate. To be eligible for graduation, the student must have satisfactorily completed the course requirements as outlined below.
To qualify for admission into this program, the applicant must have a high school diploma or the equivalent.
Certificate Curriculum
Required Courses
| CSV 110 | Intro to Customer Service | | SP | 3 | 0 | 0 | 3 |
| OST 134 | Text Entry & Formatting | | FA | 2 | 2 | 0 | 3 |
| OST 164 | Office Editing | | FA | 3 | 0 | 0 | 3 |
| OST 286 | Professional Development | | FA, SP | 3 | 0 | 0 | 3 |
| Total Credit Hours: | | | | 12 |
Total Credit Hours: 12
C=Class L=Lab CL=Clinic Cr=Credit